This Privacy Policy governs the manner in which Arnergy Solar Limited collects, uses, maintains and discloses information collected from users (each, a “User”) This Privacy Policy applies to systems, processes and all products and services offered by Arnergy that involve the collection, use, storage and disclosure etc. of personal information. Arnergy values the privacy and protection of our customers who are users of our website, applications, other online services and/or related services (collectively, our “Services”). This Privacy Policy is designed to give you full transparency as to what data we collect, why, and how we use the data.If you choose to use our Services, then you agree to the collection and use of information in relation to this Privacy Policy. The Personal Information (as defined herein) that we collect is used for providing and improving the Services.
What data do we collect?
Arnergy collects the following data from you:
Personal Identifiable Information which may include your name, email address, mobile phone number, job title, demographic information and other information that identifies you (collectively, “Personal Information”).
Arnergy may collect non-personal identification information about users upon interaction with our Services and such information might include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the time and date of your use of the Services, and other statistics.
Users can always refuse to supply personal identifiable information, which may not allow them to engage in certain activities on the website or other platform.
How do we collect this data?
Users directly provide Arnergy with the data collected. Arnergy collects and process data when Users:
Register on the website, mobile app, Solarbase application or other online platform and/or application and place an order for Arnergy’s products.
Are onboarded as customers during Arnergy’s customer onboarding and credit checks
Use or view Arnergy’s website via browser cookies.
How will we use your data?
Arnergy collects your data for the following reasons:
Process your order or request on the website, mobile app or other online platform and also, manage your accounts.
Onboard the User as a customer
Give updates about the latest Arnergy products and services
To personalize user experience
To update our site.
How we share information
We may share your Personal Information with third parties: (1) if you request or authorize it; (2) if the information is provided to help complete a transaction for you; (3) if the information is provided to: (a) comply with applicable laws, rules, regulations, governmental and quasi-governmental requests, court orders, or subpoenas; (b) enforce our Terms of Use or other agreements; or (c) protect our rights, property, or safety or the rights, property, or safety of our users or others (e.g., to a consumer reporting agency for fraud protection, etc.); (4) if the disclosure is done as part of a purchase, transfer, or sale of services or assets (e.g., in the event that substantially all of our assets are acquired by another party, your Personal Information may be one of the transferred assets); (5) if the information is provided to our third-party service providers to perform functions on our behalf (e.g., analysing data, providing marketing assistance, providing customer service, processing orders, online credit checks and document verification, payment defaults reporting etc); (6) for our everyday business purposes; or (7) as permitted by applicable law or otherwise described in this Privacy Policy; (8) to a credit rating agency in order to obtain information that will prevent fraudulent purchases.Third party service providers and credit agencies have access to your Personal Information to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.When you are no longer our User, we may continue to share your information as described in this Privacy Policy.
How do we store data?
We have suitable security measures in place to prevent your Personal Information from being accidentally lost or used or accessed in an unauthorised way by a third party. Subject to applicable law, which might, from time to time, oblige us to store your Personal Information for a certain period of time, we will retain your Personal Information for as long as necessary to fulfil the purposes we collected it for, including the purposes of satisfying any legal, accounting, or reporting requirements.
Marketing
Arnergy will like to send you information about our products and services.
Links to other Sites
This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Opt Out Rights
You have the reserved right to opt out of Arnergy contacting you for marketing purposes and you can easily opt out by following the “unsubscribe” instructions in any communication you receive from us.
What are your data protection rights?
Beyond your right to opt out of our processing Personal Information as part of your use of the Services, the following data protection rights may also be exercised by the Users with respect to Personal Information: The right to access: You have the right to request for copies of your Personal Information from the company. Before sending you any Personal Information, we will ask you to provide proof of your identity. If you are not able to provide proof of your identity, we reserve the right to refuse to send you any Personal Information. The right to rectification: User has the right to request that Arnergy correct any information that the User believes is inaccurate and incomplete. The right to erasure: User has the right to request that Arnergy erase his or her personal data, where there is no good reason for us continuing to process it. Note however that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.The right to restrict processing: User has the right to request that Arnergy restrict the processing of his or her personal data, under certain conditions.The right to object to processing: User has the right to object to Arnergy’s processing of his or her personal data, under certain conditions.The right to data portability: User has the right to request that Arnergy transfer the data collected to another organization, under certain conditions.
What are cookies?
Cookies are text files placed on your computer or mobile device to collect standard internet log information and visitor behavior information. When Users opt in for the Services , this information may be collected from you automatically through cookies or similar technology.
How do we use cookies?
Arnergy uses cookies to improve User experience, including:
To keep Users signed in
Understanding User’s behavior on our platforms.
How to manage cookies?
Users can set their browsers to not accept cookies but must however note that certain features on our platforms might not function as a result of such non-acceptance.
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Children’s Privacy
These Services do not address anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18 years of age. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
Changes to our privacy policy
Subject to applicable law, we may revise this Privacy Policy at any time and in our sole discretion. When we revise this Privacy Policy, we will post the revised version via our Services and will update the date at the top of this Privacy Policy. If you keep using our Services, you consent to all amendments of this Privacy Policy.
How to contact us
If users have any question about this privacy policy, please do not hesitate to contact us at:Email Address: [email protected]Phone Number: 07002288888
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